PRIVACY POLICY

At Rays Soft, the privacy and security of our customer’s information are of utmost importance to us. We understand the importance of maintaining the confidentiality and security of your personal information. Therefore, we assure you that we do not rent, sell, or disclose your information to any third parties for any reason without your explicit consent. To make your data more secure, we have implemented comprehensive security measures to safeguard your data from unauthorized access, loss, or misuse.

We have provided detailed information on collecting, using, and protecting your data. We encourage you to review this privacy policy to familiarize yourself with the specific measures we have in place to safeguard your information.

Personal Information Collected

Rays Soft collects client information, including their name, email, mailing address, and phone number. The client provides this information during ordering or storing their information with our company. Additionally, we may utilize the email addresses or mailing addresses obtained through our mailing system, such as the Contact Us Form, to address comments, inquiries, and other related matters.

Furthermore, our company keeps records of the products or services that have previously captured the interest of our clients, along with their online purchases.

Use of Collected Data

The collected information serves various purposes. At our company, we utilize the data provided by our clients to facilitate order processing. Additionally, we employ email communication to confirm orders, and our customer service team may reach out through phone, mailing address, or email if any further inquiries arise concerning the placed order.

As a valued client, you may receive periodic updates regarding our website and services, such as newsletters and promotional information. Moreover, we may analyze the information about your interests and purchases to enhance our website design and optimize the overall purchasing experience for our clients.

Social Media Features and Widgets

Our website incorporates Social Media Features, such as the Facebook Like button and Widgets, like the Share This button or interactive mini-programs on our site. These Features may gather your IP address and the specific page you are visiting on our site and may utilize cookies to ensure the smooth functioning of the Feature. Social Media Features and Widgets may be hosted by a third party or directly on our site. Your interactions with these Features are subject to the company’s privacy policy.

Third-Party Sharing

We assure you that personal information will not be disclosed to third parties unless explicitly described in this policy. Under no circumstances do we sell personal information to third parties.

For billing purposes, we employ credit card processing companies. These companies are strictly prohibited from retaining, sharing, storing, or utilizing personally identifiable information for any other purposes. In addition, we utilize Live Person to offer live customer support chat on our website. These companies are authorized to access your personal information solely to provide the services above to us.

Security of Personal Information

At our company, we emphasize the security of our client’s information. We employ Secure Sockets Layer (SSL) software to safeguard the data during transmission, which encrypts any information the client provides.

We adhere to widely accepted industry standards to protect the personal information submitted to us during transmission and upon receipt. However, it is important to note that no method of transmission over the Internet or electronic storage is entirely secure. Despite our commitment to utilizing commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any concerns or inquiries regarding the security of our website, please feel free to email us at contact@rayssoft.co

Accessing Registered Accounts

Clients can access their registered accounts by signing in on our homepage. Once signed in, clients can view their previous lists and submitted information by clicking “My Account.”

Changing & Deleting/Unsubscribing Accounts

To cancel a subscription or request the deletion of personal information, clients need to send an email to our support team. This will ensure they no longer receive email communications regarding their online orders.

Retention of Information

We will retain your information for as long as your account is active or as required to provide you with services. Don’t hesitate to contact us if you wish to cancel your account or request that we no longer use your information. We will also retain and use your information to fulfill legal obligations, resolve disputes, and enforce agreements.

Cookies and Their Use

Cookies are alphanumeric identifiers stored on clients’ hard drives via web browsers. They enable our systems to recognize clients’ browsers and store items in their shopping carts during visits.

To manage cookie preferences, refer to the Help section of most browsers. Disabling cookies may limit access to site features, so we recommend leaving them enabled.

We also collect and analyze IP addresses for diagnostic purposes and gather general user demographic information. We may collect aggregated data on site usage, including traffic patterns and search queries. IP address and log file information are not linked to Personally Identifiable Information (PII) unless stated otherwise.

We log browser types, access times, referring URLs, and viewed URLs, but we do not provide this information to third parties except in aggregated form.

Our privacy statement does not cover third-party cookies used by our partners, affiliates, tracking utilities, and service providers. We do not have access to or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)

We use clear gifs (Web Beacons/Web Bugs) to track the effectiveness of content on our site. These tiny graphics with unique identifiers are embedded on web pages. Unlike cookies, they are not stored on users’ hard drives. Information gathered by clear gifs is not tied to personally identifiable information.

Testimonials

With your consent, we may post your testimonial along with your name. If you want your testimonial removed, please get in touch with us.

Links to Other Websites

Our site contains links to other websites with different privacy practices. When submitting personal information to these sites, their respective privacy statements govern it. We encourage you to review the privacy statements of any visited website carefully.

Notification of Privacy Policy Changes:

Suppose we make changes to our privacy policy. In that case, we will post them on this privacy statement, the homepage, and other appropriate locations to inform you about the information we collect, how we use it, and any disclosures. We reserve the right to modify this privacy statement anytime, so please review it regularly. Material changes will be notified through this statement, email, or a notice on our homepage before the change takes effect.

Legal Disclaimer

We may disclose personally identifiable information as required by law or when necessary to protect our rights and comply with judicial proceedings, court orders, or legal processes served on our website.

For Queries

For any inquiries about our Privacy Policy or the use of your information, please contact us at the contact info provided below.

We prioritize the privacy of our valued customers. We neither store client-related information nor collect credit card information from clients.

Consumer Data Safety Measures

We respect your privacy rights and do not share your name and contact details with third parties. Your information is confidential and used solely to understand your requirements and enhance our services. We adhere to PCI and consumer data protection standards.

We explicitly state that our company does not authorize its representatives to collect confidential information, such as credit card details, from our customers. We advise our customers not to share sensitive information with our employees, as doing so is at their own risk. Our company cannot be held liable for any misuse of shared information.

Your ordered work may be forwarded to our production or service centers worldwide to ensure quality delivery. However, these centers are also bound by a non-disclosure agreement to maintain the confidentiality of customer information.

Pseudonym Policy

We have implemented a pseudonym policy for the following reasons:

To prevent confusion and inconvenience for our customers when they are assigned a new account manager, we use pseudonyms. This helps customers maintain a consistent point of contact and easily remember their manager’s name.
As our staff comes from diverse regions and cultures, using pseudonyms promotes a unified organizational culture.